Effective Date: [September 25, 2025]

Introduction

At knitdomain.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, especially when using our payment gateway partner, Razorpay.

By using our site, you agree to the terms outlined in this policy.

Information We Collect

We collect the following types of personal information when you visit or interact with our website:

Personal Data

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via Razorpay)

Technical Data
IP address
Browser type and version
Time zone settings
Operating system
Device information
Pages viewed and time spent on site

Order & Transaction Data

Product details
Order history
Payment status

We collect this data via forms, account signups, cookies, and when you make a purchase.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order, products, or services
Respond to customer service requests
Send marketing communications (only with your consent)
Prevent fraudulent transactions
Improve our website and shopping experience

Payment Information and Razorpay

We use Razorpay to process payments. Razorpay may collect personal and financial information such as your name, email, address, card details, and UPI ID to complete transactions.

Your payment details are not stored on our servers. They are securely handled by Razorpay in accordance with PCI DSS standards.

For more details, please refer to Razorpay’s own privacy policy:
🔗 https://razorpay.com/privacy/

Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share data with:

Payment gateway partners (e.g., Razorpay)
Shipping/courier services for order delivery
Service providers helping us operate the website (e.g., web hosting, analytics tools)
Law enforcement or government agencies if required by law

All third parties are required to respect your data and treat it in accordance with this Privacy Policy.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

Remember your login details
Track cart contents
Analyze site traffic and performance

You can choose to disable cookies through your browser settings, but this may affect site functionality.

Data Retention

We retain your personal information for as long as needed to:

Complete your transactions
Comply with legal obligations
Resolve disputes and enforce our policies

You can request deletion of your account or data by contacting us at support@knitdomain.com

Your Rights

As a user, you have the right to:

Access your personal data
Correct or update inaccurate data
Request data deletion (subject to legal limitations)
Withdraw consent for marketing communications
To exercise any of these rights, please contact us at support@knitdomain.com

Data Security

We take appropriate security measures to protect your personal data, including:

SSL encryption on our website
Secure payment integration via Razorpay
Limited access to personal data by authorized personnel only

Despite these measures, no method of transmission over the Internet is 100% secure.

Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the revised “Effective Date” at the top. Please check back periodically for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Email:support@knitdomain.com.
Address:
VP17/434, Vengola P.O, Kerala 683556